How to order: post, packing and payment details

Ordering publications from NCVO

Online

Order any NCVO publication from our online bookshop  using the shopping basket.

By email

Email our HelpDesk at publicationsorders@ncvo-vol.org.uk.

By phone

Please call our mail order line:

• Freephone: 0800 2 798 798.
• 9am to 5pm Monday to Friday.

By post

Please send your completed order form on page 21 of the catalogue (PDF 1.8MB) with your payment to:
Central Books
99 Wallis Road
London E9 5LN

By fax

Please photocopy and complete the order form on page 21 of the catalogue (PDF 1.8MB) and fax to 0845 458 9912.

In person

Visitors to NCVO can purchase publications from reception during office hours 9am to 5.30pm, Monday to Friday. Please telephone 020 7713 6161 to check availability before travelling.
NCVO, The National Council for Voluntary Organisations
Regent's Wharf
8 All Saints Street
London N1 9RL

Get 30% off

NCVO members are entitled to a 30% discount on all NCVO publications. Find out how to become a member.

Post and packing

Postage and packing prices are based on the value of your order. Charges are calculated after any discounts. 

UK orders

For customers in the UK, postage is charged at 20% of the invoiced price (calculated after discounts), with a minimum of £1.50 and a maximum of £10 per order.

Overseas orders

For customers outside the UK, postage is charged at 30% of the invoiced price (calculated after discounts), with a minimum of £2.50 per order.

Payment

We accept the following payment methods:

• Visa, Mastercard, Maestro/Switch, AMEX and Delta Connect.
• Cheques made payable to 'Central Books'.
• BACS/Banker's draft.

UK Sterling accepted only (overseas payment only accepted when made via credit card or banker's draft).

Goods will not be despatched until full payment has been received.

Credit accounts by prior agreement only.

Underpayment, including cheques sent without post and packing, will be returned unfulfilled.

Pre-agreed credit accounts - payment must be made within 30 days of receipt of invoice.

Contact us

For any inquiry about a publication please contact us by phone as mentioned above or by email publicationsorders@ncvo-vol.org.uk.